Terms and Conditions

PAYMENTS:

 

Retail customers will be able to pay via Paypal Express.

Wholesale customers have 2 options. Credit card or EFT. Once the order is complete you will be contacted with the total.

We do not run credit accounts, so please don't ask as the answer will disappoint.

Once we have received payment, your order will be sent.

 

 

RETURNS:

 

When you receive your order please check all items meet your satisfaction.

In the case of faulty goods, please call us first at 03 57552244 to discuss.

Orders can be returned back to us for store credit within 14 days of receiving your order

Store credit is valid for 12 months.

If you want to exchange we recommend returning your item back to us, then using your store credit to place a new order.

Your item(s) will need to be in their original condition, with tags attached, unworn, unwashed and unstained.

You will need to cover the cost of return postage.

Then send them back to:

 

BB Jewels Pty. Ltd.

P.O. Box 229

Bright, Victoria 3741

 

POSTAGE:

 

To ensure all orders arrive safely, we use Australia Post Parcel Post bags.

Retail orders get free postage, always, for ever.

Postage for wholesale orders will be calculated based on total weight and size. We will only charge what we are charged for postage, as we do not believe in profiting from postage.

 

DISPUTES:

 

If you have a dispute about any of our products and service please feel free to call us.

We are always willing and prepared to sort out any problems before they become large ones.

 

PARTIES:

 

If you are having a party please invite us. We may not attend, but you never know.

 

WHOLESALE:

 

Once you have logged in the wholesale prices will be available. Please note that our minimum order is for $200.00.